You may initiate a return for an item(s) within 30 days of receipt for a refund. Returns outside of our 30 day General Return policy will not be accepted. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse.
To qualify for a general return, the item(s):
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging
Must not have any writing on the original packaging
Must not be missing pieces
Must not be clearance/liquidations/closeout
Must not be an appliance, furniture or paint
In most cases, restocking fees may not apply. However, Tile & Flooring returns are subject to restocking fees.
You may initiate a return for defective item(s) within 90 days of receipt for a full refund. Once a return has been set up and returned to our warehouse, it will be inspected. If the return is deemed to be defective, a full refund will be applied to your account.
To qualify for a defective return, one of the following must apply:
- Item has a defect that hinders its usability for the purpose of which it was designed
- Incorrect item was received
How to create a return
If you need to return an item, simply email us with your order number. You will receive an instruction via email with the return label. We can arrange a pick up upon your request. We'll notify you via e-mail of your refund once we've received and processed the returned item.
- Return Shipping Costs
- Customers are responsible for paying for the return shipping costs. However, if the return is a direct result of our error, such as incorrect or defective item, we will cover this cost.
- Refund Turnaround
- Please allow up to four weeks to receive your refund. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your method of payment to process our refund request (5 to 10 business days).
CANCELLATION OR MODIFICATION OF ORDER
If you need to cancel an item, simply email us with your order number. The order must be labeled as "awaiting fulfillment".
*Your order may be labeled as "partially shipped." In this case, only the unshipped portion of your order may be cancelled. If you cancel a "partially shipped" order, a refund will be issued for only the unshipped portion of your order.